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Terms and Conditions

If you face any problems on your journey, please do not hesitate to call us on the reservation number 0843 523 6723.

Returning by Plane

Once you arrive at Stansted Airport, please call us so your transport can come pick you up. We will pick you up at the “pick up point” one level down from the terminal.

1: Booking Confirmation

(a) Your booking will be accepted by us on the understanding you have read and accepted these terms and conditions.

(b) All online booking will receive a confirmation email. The email includes useful information regarding the service(s) that you have been booked.

2: Cancellation & Late fees

(a) All bookings may be cancelled up to and including the day of arrival prior to the arrival time given when making the booking.

(b) Pre paid reservations where you fail to use or arrive at the facility will result in the cost of parking being forfeited.

(c) All vehicles left longer than the specified booking time will result in a daily charge being applied until the vehicle is collected. Vehicles will not be released until these charges are paid.

3: Requirements for parking

(a) When you hand the vehicle over to us it must be in a roadworthy, safe and legal condition and be fully taxed, insured and covered by a valid MOT certificate (if required) for the complete period that you have booked.

(b) You must arrive in plenty of time at the drop of location without causing any obstructions. No responsibility will be accepted for missed flights or transfers when inadequate time has been given.

(c) All personal belongings should be removed from the vehicle. We accept no responsibility over the loss of any contents from the vehicle.

(d) You must inform us of any security devices, immobilisers and alarms on the vehicle. We must also be informed of any modifications for disability.

(e) Please notify us about any changes or alterations regarding flight times or return dates by email or telephone.

(f) You are required to leave a set of vehicle keys with us. Vehicles may be moved from the drop off location to one of our private car parks. Vehicles will not be moved any more than 25 miles (round trip).

(g) Your baggage is your responsibility. Our drivers or staff will not take responsibility over lost baggage or items left in our transfer vehicles.

(h) When you return you will be required to provide the ticket which is issued when parking for collection of the keys. If you do not have a ticket proof of vehicle ownership will be required.

(i) Once the vehicle has been returned to you, you must pay any parking charges due if you decide to park longer than agreed, or if you fail to confirm any changes to the date or time of your return journey.

4: Exclusions and Limits of Our Responsibility

(a) Any loss or damage that is covered by your car, holiday or other specific insurance.

(b) Any events outside our control, events you have not arranged insurance cover for or have insurance excesses for.

(c) Mechanical failures, terrorism, catastrophe or criminal activity.

(d) Any deterioration in the condition of the vehicle whilst in our keeping.

(e) Personal property left in your vehicle.

(f) Any losses caused by late arrival or insufficient time to book in for your flight.

(g) Delays in collecting your vehicle at an agreed time.

(h) Claims cannot be considered once the vehicle has left our facility after collection if the issues have not been highlighted during collection.

(i) Any consequential or indirect losses as a result of damage or loss such as loss of earnings.

5: Complaints procedures

(a) Any claims for loss or damage to vehicles or in relation to the quality of service provided by Stanstedparking.org (Oasis Parking Ltd) must be made immediately before leaving the premises.

(b) Failure to adhere to the terms and conditions may result in your reservation being cancelled and any payments received being forfeited.

Note: These Terms and Conditions do not affect your Statutory Rights as a consumer.

Should you have any further quires please do not hesitate to contact us.